Jr Account Manager

Toronto, ON

Job Title: Jr Account Manager

Department: Sales & Marketing

Wage Category: Annual Salary with Benefits

Reports to: VP of Sales & Marketing

Since 2004, we have inspired the cosmetics industry with our award-winning cosmetics services. We embrace research and innovation - ceaselessly bringing advanced cosmeceutical technologies and ingredients into our creation.

We take pride in our innovation, expertise, and excellence in creating the finest cosmetic manufacturing and packaging solutions for our clients. We partner with the world’s top leading cosmetics companies in providing full integrated turnkey solutions. We value and respect individuality and personal initiative where all employees can develop, grow, and achieve their career goals.

Join us, and be the sparkle of our team!

Duties and Responsibilities:

• Serve as one of the customer’s primary points of contact on client specific issues
• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
• Issue PO, SO, and monitor individual accounts in the SAP system
• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
• Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner
• Ensure ongoing customer service and support to assigned customer accounts
• Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team
• Coordinate cosmetics packaging samples
• Determine customer needs and recommend the best solutions
• Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:

• Completion of a post-secondary degree or diploma in International Business, Business Administration, or Marketing preferred
• Excellent interpersonal and communication skills
• 3+ years experience in international trades or distribution industry preferred
• Excellent problem-solving skills and analytical ability
• Dynamic, self-motivated, service and result oriented
• Ability to work under pressure and in a highly competitive environment
• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet

We care for our employees:

• Convenient public transit (bus stop right outside the facility)
• On-site free parking
• On-site gym
• Employee health benefits
• Corporate discount program
• Group Retirement Saving Plan / Deferred Profit-Sharing Plan (GRSP/DPSP)

Please note: We thank you for your interest, please forward your resume in confidence today. Candidates selected for interview will be contacted.