Warehouse - Dispatcher

Pickering, ON


Position Summary

The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders.

We’re looking for self-sufficient, motivated Dispatcher for our Pickering, ON branch located at 1080 Squires Beach Road, who want to help us expand our fast-growing business.


  • Utilize Samsara (dispatching software) to manage inbound/outbound freight
  • Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
  • Dispatch Drivers live with frequent communication via text and phone throughout day
  • Be the front-line contact for drivers regarding scheduling and work availability
  • Communicate with drivers to ensure that appointment delivery times are met
  • Booking, planning and tracking the movement of customer freight
  • Managing customer enquiries directly and/or with CSR’s/ISR’s to provide answers and support
  • Managing phone calls, emails and in person communication
  • Investigate customer complaints and accidents regarding services and policies
  • Take customer orders for services and update accounts



  • Attention to detail, must have the ability to follow up on multiple tasks
  • Excellent communication, organization and interpersonal skills
  • Minimum 2 years of applicable work experience in fleet coordination
  • Accountable, proactive and a problem-solver
  • Organized, detail-oriented – excellent follow-up skills are essential
  • Proficiency in Microsoft Office suite and Divalto an asset
  • Must be able to work flexible hours from Monday to Friday, overtime may be required and must be able to work an occasionally on weekends
  • 3 years experience working in a construction or building materials environment preferred
  • Excellent verbal and written communication skills


The Offer

  • Competitive salary
  • Flexible Benefit options
  • Paid sick time
  • Short and long term disability coverage
  • Employee referral bonus program
  • Paid training/tuition reimbursement
  • Overtime available in peak periods
  • Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:




Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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