ERP Technical Support Analyst

Surrey, BC

ERP TECHNICAL SUPPORT ANALYST

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.

An ERP Technical Support Analyst is responsible for ensuring proper functionality of the organization's DIVALTO enterprise resource planning (ERP) software. Responsible for managing the system, ensuring uptime and data accuracy, and identifying areas for improvement. This position will collaborate with IT department within the company to ensure that the ERP system addresses the business requirements adequately.

This position will be based out of our head office in Surrey and it is a hybrid role.

Responsibilities

• End-user support for CONVOY with some involvement in SOPREMA Group brands (SOPREMA, RESISTO, Chem Link, DERBIGUM…etc.)
• Monitor and manage ERP system to ensure smooth and efficient operation
• Using ticketing systems to log, track and prioritize issues
• Ensure timely resolution of tickets and maintain records of incidents
• Functional support for Inventory/WMS, TMS (transport), and Accounting
• Assist in ERP system updates, patches and enhancements
• Collaborate with IT team to ensure updates are applied without disruptions
• Participate in testing activities to validate ERP functionality for updates and bug fixes
• Work on system improvements with the IT team
• Monitor and address security related incidents promptly
• Conduct training sessions for end users on ERP system
• Provide ongoing support and guidance to users to enhance proficiency in using the ERP software

Requirements

• Bachelor’s degree or diploma in Computer Science, IT or equivalent
• 2+ years’ experience in Information Technology Support
• Prior experience in ERP systems, logistics preferred.
• Solid SQL knowledge
• Ability to adapt to changes in the ERP environment
• Understanding of structured programming
• Excellent interpersonal skills as well as written and verbal communication skills
• Basic accounting understanding
• Ability to travel within US and Canada

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short and long term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:

https://www.convoy-supply.com/careers/overview