Dispatch Administrator - Supply Chain / Transportation industry

Stoney Creek, ON

Job Description

  • Consistently answering the phone and dealing with driver requirements - hook up information, departure times, delay information, and other concerns as required.
  • Bill shipments in the system as well as know when to manifest them or strip them from a trailers manifest in dispatch software.
  • Work with multiple shared spreadsheets in and keep all data current.
  • Track shipments for customers
  • Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
  • Ensure carrier compliance with company policies and procedures
  • Communicate with brokers, carriers, and the customers to resolve any discrepancies
  • Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL, ACE, ACI, PARS, and PAPS, and carrier confirmation.
  • Proactively communicate service risks to customers to provide proper resolution
  • Other duties as required.

 

Qualifications

  • Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required
  • Must be computer literate
  • Must be detail oriented and able to prioritize multiple tasks at any given time
  • Able to work under pressure and spend a majority of your shift on the phone dealing with drivers, Terminal personnel, as well as internal and external customers.
  • Some understanding of the Dangerous Goods laws, as well as the hours of service legislation, would be an asset.
  • Minimum of 3 years of experience in Supply Chain/Transportation industry is required
  • Proficient in Microsoft Office Suite with the aptitude to learn new software quickly
  • Problem-solving and decision-making skills with the ability to work in a team environment

 

Benefits of working with us

  • Competitive wages
  • Team atmosphere 
  • Health, Dental and vision coverage
  • Casual Dress  

 

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