Transportation Dispatcher / Customer Service Toronto 2157739

Toronto, ON

Dispatcher/Customer Service for our Flatbed company. 
We have been in our family run business for more than 20 years !

We offer ABOVE AVERAGE compensation + benefits!!

Location: Mississauga, ON

Who We Are
We are Canada’s premier flatbed carrier, and we currently have an opening for a Customer Service / Dispatcher.

About this Position
This position reports to the Head Dispatcher / Operations and President and will be liaising between Maintenance, Safety Compliance, and the owners. Be responsible for all scheduling and pre-planning loads on a team

Duties and Responsibilities
The primary purpose of this position is to coordinate all delivery activities to meet the requirements of the customer(s). The job requires a refined set of personnel, logistical and technological skills in order to accomplish 100% customer service. The Dispatcher environment includes advanced computer and communication technology to assimilate and distribute delivery orders to the drivers. Success in the Dispatch job requires a unique blend of personal motivation and optimal work distribution to achieve the highest return for the Company.

Coverage

  1. Dispatch coverage runs on two overlapping shifts from 07:00 to 16:00 and 10:00 to 19:00 with one hour non-concurrent lunch break and 24 hour phone coverage
  2. Dispatchers will be primary contact for drivers from 07:00 to 19:00 and during off hours

Key Responsibilities:

  • Communicating load assignments to drivers on a timely basis
  • Key customer orders in system
  • Mark loads as picked up, delivered, dropped
  • Maintain assignments of loads to drivers
  • Receive driver PODs and key POD information in Fleet Manager Dispatch Program
  • Main point person for phone calls/ emails / Push to talk calls from drivers and from customers
  • Handle future load requests from customers
  • Transfer calls that impact current day to dispatch or take information
  • Maintain dispatch computer fully with times and
  • Coordination of driver emails, including reviewing and inputting accurate POD information
  • Ensure trailers reflect appropriate status (acquired, loaded, dropped, delivered) and update customers
  • Coordination of all permits for oversized loads
  • Completion and submittal of appropriate forms to government agencies with enough lead time to allow for approval
  • Communication with government agency to ensure forms are on track for approval
  • Receipt of forms and preparation for load by assembling driver packet
  • Additional duties as assigned

Qualifications

  • MUST HAVE experience and Transport Dispatch Experience


All qualified candidates are invited to apply.


Keywords: Dispatch, Logistics, Routing, Router, Transportation, Dispatchers, Dispatching, Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA

 

Moore Brothers Transport

Moore Brothers Transport

As Canada’s premier flatbed carrier, Moore Brothers Transport has a respected history of great customer service and family involvement.
While other companies are limited to standard flatbed transportation, we have the ability to handle loads of any size, even oversized. We have been in business for over 10 years and have decades of combined industry experience.

The Moore Brothers, Ron and Garry, worked with their father in his transportation company since childhood, acquiring priceless knowledge in the business and sowing the seed for great customer service in their own business.
Our staff is meticulously trained in proper safety and trucking procedures, ensuring your goods arrive at their final destination in perfect working order.
As we like to say, Moore Brothers is “Customer Service Rediscovered.”

Our Fleet:

Our extensive fleet consists of over one hundred flatbed trailers: racks and tarps; rolltite trailers; trombone trailers (up to 90 ft.); 3 axle, 4 axle, and 5 axle trailers.

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